Western Sydney Tenants Service (WESTS)

 

CONTACT

Phone

(02) 8833 0933

Hours:

Mon:

9am-1pm, 2pm-5pm

Tue:

9am-1pm, 2pm-5pm

Wed:

9am-1pm, 2pm-5pm

Thu:

9am-1pm, 2pm-5pm

Fri:

9am-1pm, 2pm-5pm

Contact online

 

ABOUT

Western Sydney Tenants Service (WESTS) provides free, confidential advice and advocacy to residential tenants, boarding house residents, land lease community residents, and other renters in Western Sydney.

We provide tenancy advice, advocacy, referrals, community education, face-to-face appointments, assistance in the preparation of evidence, and in some cases representation at the NSW Civil and Administrative Tribunal (NCAT).

You can book an appointment to see our team at our Parramatta or Rooty Hill Office, Monday to Friday. We recommend booking an appointment to make sure we can see you on the day.

WESTS is a program of the Western Sydney Community Legal Centre (WSCLC).

Call us on (02) 8833 0933, or email: tenancy@wsclc.org.au or use our online intake form. We will endeavour to call you within 2-3 business days.

NEWS

Tenancy law has changed in NSW

After many years of campaigning, NSW renters won some significant improvements to tenancy law over 2024-2026. Find out more...
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Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Goodbye no-grounds! Don't come back!

On 19 May 2025, new tenancy rules came into effect for evictions, renting with pets, and a fee-free way to pay the rent. We celebrated this milestone with an action in Town Hall square with speakers, cake and a giant letter saying "Goodbye No Grounds, Don't Come Back!"
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Land lease operators must abide by the new eviction laws for tenants

A tenant recently shared this experience of renting a caravan in a land lease community in the Clarence Valley, NSW.
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Building Approvals Bill will mean changes for residential land lease communities

The Building (Approvals and Practitioners) Bill 2026 (BAP Bill) was introduced to the Legislative Assembly in early May 2026 by the Minister for Better Regulation and Fair Trading Anoulack…
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NCAT’s procedural direction about Generative AI

In April 2025 NCAT developed its own Procedural Direction regarding the use of Generative AI.
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Having a say: IPART consultations to improve energy market practices and experiences

The NSW Government’s review into embedded networks generated a raft of amendments to energy legislation and there are continued reforms aimed at modernising embedded network service standards.
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Home Owner Appeals at NCAT on their Right to Site Dimensions and for a Community Map

From time to time an NCAT decision is published where one or more of the orders have legal merit to succeed but for a range of possible reasons the justice that was sought doesn’t prevail.
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Tips: Renting around Koori Knockout

Tips to make sure your home and rent are sorted so you can enjoy Koori Knockout stress-free.
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We want your feedback on our policy priorities!

We have updated our policy priorities to guide our work for the next 5 years, and we'd love your feedback!
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Steps to renting with pets

A step-by-step guide to the rules about keeping a pet in your rental home.
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Eviction Notice Checker

So you've received an eviction notice. This tool is a basic guide to eviction rules. It will help you check if the notice is valid.
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Take Part in Research Study: How have Home Energy Upgrades Changed Things for You?

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Submission: Investigation into Minimum Energy Efficiency Rental Standards

Submission on the NSW Government's consultation paper investigating the implementation of minimum energy efficiency rental standards. Our responses are guided by our work with renters, the…
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Advancing Tenant Voice: Examining Tenant Participation

This report looks at 40 years of tenant participation initiatives in NSW public housing and explores them further through a case study of the Hamilton South estate in Newcastle.
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