South West NSW Tenants Advice Service - VERTO (SWTAS)

 

CONTACT

Phone

1300 483 786

Hours:

Mon:

9am - 5pm

Tue:

9am - 5pm

Wed:

9am - 5pm

Thu:

9am - 5pm

Fri:

9am - 5pm

Contact online

 

ABOUT

VERTO South West Tenants Advice Service (SWTAS) trained Tenancy Consultants can help you to understand your rights and responsibilities as a tenant and will guide you through any issues you are having. Let us help you with: free confidential telephone advice, advice and representation at the NSW Civil and Administrative Tribunal (for eligible tenants), and referrals to other community services to assist with related issues.

Our services are available to all residential tenants living in and around Albury, Bathurst, Goulburn, Orange and Wagga Wagga.

SWTAS is a program of VERTO.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Goodbye no-grounds! Don't come back!

On 19 May 2025, new tenancy rules came into effect for evictions, renting with pets, and a fee-free way to pay the rent. We celebrated this milestone with an action in Town Hall square with speakers, cake and a giant letter saying "Goodbye No Grounds, Don't Come Back!"
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Submission: Statutory Review of s154D and s154G of the Residential Tenancies Act 2010

When this legislation was first proposed we cautioned against the introduction of these provisions. We held significant concerns they would weaken NCAT’s ability to act as an independent dispute…
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Embedded networks on ABC's 7.30 Report

Mary Preston is an amazing member of our network of land lease community residents. She works for fairness in her community and gathers frequently with other members of the network to discuss…
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Submission: Kickstarting the productivity conversation

The Tenants' Union of NSW is pleased to make this contribution to the conversation initiated by the NSW Productivity Commission. We are chiefly interested in the experience of people who…
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Solar for All – including us renters

Everyone deserves to be part of the shift to renewable energy but 35% of Australians are 'locked-out', unable to get the benefits of rooftop solar – because we rent (or live in an…
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Submission: Boarding Houses Act 2012 review

The New South Wales Boarding Houses Act 2012 has now been in operation for six years. We consider the introduction of the Boarding Houses Act to have been a significant step, but very much a…
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NEWTAAS 2019 Annual Report

It has once again been an incredibly busy year for the New England and Western Tenants' Advice and Advocacy Service. This year we have had a few changes in staff, as well as significant…
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Productivity Commission recognises need to end unfair No Grounds evictions

The Productivity Commission today released a report on vulnerable renters in the private market, concluding that removing unfair no grounds evictions from our renting laws is needed to better…
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Electricity win – a real circuit breaker

A few weeks ago the Tenants' Union of NSW successfully represented 93 residents from Parklea residential land lease community in Tribunal applications regarding unfair electricity charges.…
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Submission: Short-term rental accommodation - a new regulatory framework

The Tenants’ Union of NSW is pleased to offer this response in response to the short-term rental accommodation regulatory framework discussion paper.
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Submission: Federal inquiry into the Adequacy of Newstart and Related Payments

The work of the Tenants' Union, and that of the Tenants Advice and Advocacy Services we work alongside, brings us into frequent contact with very low, low and moderate income households who…
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Reflections of a Blue Mountains Tenant Advocate

Jo Hibbert has been a Tenant Advocate at the Blue Mountains Tenants’ Advice and Advocacy Service for seven years. Now she’s retiring for a well-earned break, so we took the opportunity to ask…
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17 years of advocacy in Regional NSW

Chris Maybin has been a Tenant Advocate with VERTO South West Tenants’ Advice Service for 17 years. Now she's moving on, but in this interview she gives some of her thoughts and reflections…
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