New England & Western Tenants Advice & Advocacy Service (NEWTAAS)

 

CONTACT

Phone

1800 836 268 (1800 TENANT)

(02) 6772 4698

Hours:

Mon:

9am - 5pm

Tue:

9am - 5pm

Wed:

9am - 5pm

Thu:

9am - 5pm

Fri:

9am - 5pm

Contact online

 

ABOUT

About us:

NEWTAAS provides information, advice, advocacy and representation in the NSW Civil and Administrative Tribunal to people who rent their homes in the New England, North West, Western and Far West areas of NSW. We provide advocacy and representation to people who meet our intake criteria and are unable to effectively advocate for themselves.

Armidale, Tamworth and Dubbo offices see tenants at face-to-face appointments by arrangement.

Contact us:

If you are a tenant seeking advice from us, please call on 1800 836 268 or fill in our advice request form. 
If you are from a community service, you can refer a tenant using this form, or request a community education session using this form.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Joint statement: Reinstate evidence requirements for evictions due to repairs or renovations

On Friday, 20th June, only five weeks after the new rental laws came into effect, ending no-grounds evictions, the NSW government significantly weakened the rules surrounding evictions for renovations/repairs. The NSW Government must commit to reinstating the evidence requirements for landlords seeking to evict a tenant due to significant repairs or renovations, and restore trust in the tenancy reform process— a joint st from the Tenants' Union and our sector partners.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Economic stimulus proposal: Healthy & affordable homes

The Tenants' Union, together with over 50 other organisations, is calling for governments to invest in energy efficiency and solar PV for low income homes to stimulate tens of thousands of…
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Submission to the United Nations: COVID-19 and the right to housing in Australia

This submission to the UN on Covid-19 and the right to housing in Australia focuses on New South Wales.
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National Association of Tenants' Organisations' Submission to Senate Select Committee on COVID-19 inquiry into the Australian Government’s response to the COVID-19 pandemic

This submission provides background relating to the Australian housing system and private rental sector, and how this interacts with the public health imperatives and restrictions, as well as…
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Reflections on 10 years of Tenant Advocacy

After 10 and a half years, Maralyn Schofield is leaving her role as Coordinator of the Northern Rivers Tenants' Advice and Advocacy Service. We took the opportunity to ask her for some of…
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60 day stop on COVID-19 evictions ends, restrictions on evictions continue

From 14 June the initial 60 day stop on evictions for rent arrears where the household is in financial hardship due to COVID-19 ended. However, there are still restrictions on the eviction of…
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International student COVID-19 crisis accommodation

The NSW Government is funding temporary crisis accommodation for vulnerable international students in NSW during the current COVID-19 pandemic. The scheme will be delivered through approved…
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Submission: Inquiry into Homelessness

In this submissions we focus on the insufficient protections and supports provided for people who rent their homes, particularly in the private rental market. We outline a range of policy and…
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Change Management: Social Housing Management Transfers Program Best Practice Report

Between October 2018 and September 2019 the management of more than 14,000 public housing tenancies across nine geographical regions of NSW was transferred from the management of the Department…
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New report finds investment in social housing is critical to Australia’s post-COVID-19 economic recovery  

Three initiatives are critical to Australia’s post COVID-19 economic recovery, a new report finds: build additional social and affordable housing stock across NSW; repair old social housing…
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NSW Parliament passes extra emergency measures: what this means for renters

On Tuesday and Wednesday this week NSW Parliament considered a number of measures that might provide further support for NSW renters during the COVID-19 pandemic. While not all of the measures…
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Further support needed for renters in NSW

The current COVID-19 health crisis has impacted everyone in our community. For many renters the challenge of losing a job and reduced household income, or other financial and health impact, has…
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Rent Reduction Calculator

We are proud to make this calculator available to people in NSW looking at negotiating rents. It's an unfamiliar process for many people, and it can be tricky working out what you can…
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