Northern Sydney Area Tenants Service (NSATS)

 

CONTACT

Phone

(02) 9559 2899

Hours:

Mon:

9:30am-1pm, 2-5pm

Tue:

9:30am-1pm, 2-5pm

Wed:

2-5pm

Thu:

9:30am-1pm, 2-5pm

Fri:

9:30am-1pm, 2-5pm

Note:

You can also contact us via the webform at mlc.org.au

Contact online

 

ABOUT

Northern Sydney Area Tenants Service (NSATS) provides free telephone advice to renters on their rights and responsibilities. We can help you with issues such as: lockouts and evictions, terminations, residential tenancy agreements, repairs, rent increases, locks and security, right to privacy, bond disputes, and going to the NSW Civil and Administrative Tribunal. NSATS also provides legal education sessions and lobbies for law reform to help renters. We do not give advice to landlords.

Our service is available to renters in the Northern Sydney area.

NSATS is a service of Marrickville Legal Centre.

We encourage you to contact us via our webform at mlc.org.au.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Goodbye no-grounds! Don't come back!

On 19 May 2025, new tenancy rules came into effect for evictions, renting with pets, and a fee-free way to pay the rent. We celebrated this milestone with an action in Town Hall square with speakers, cake and a giant letter saying "Goodbye No Grounds, Don't Come Back!"
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Public housing – Rental Bonds

Tenants whose homes are managed by FACS Housing may be asked to pay a rental bond. The rules around this bond are different to bonds in the private market in a number of ways.
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NSW Civil and Administrative Tribunal – have your say

The Civil and Administrative Tribunal has been operating for more than 5 years! In that time hundreds of thousands of tenancy, social housing, residential land lease communities and boarding…
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Q+A: Water restrictions, drought and rental bond

"The agent is demanding all of my bond to pay for turf and lawn work. The lawn is not what it was at the beginning of the tenancy. But, we are in drought and there are water restrictions.…
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Changes to the law for 'protected tenants'

From 1 July 2019 the law regarding ‘protected tenants’ changed. They previously were covered under the provisions of the Landlord and Tenant (Amendment) Act 1948. No-one knows how many protected…
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Protected tenants infosheet
Leaking roof
The leaking roof over the home of a 93-year-old protected tenant.

Protected tenants infosheet

A small number of tenants of residential premises across New South Wales live in premises covered by the former Landlord and Tenant (Amendment) Act 1948 (‘1948 Act’). They are known as ‘…
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Submission: Civil and Administrative Tribunal Act 2013 Statutory Review

The Tenants' Union of NSW and the network of Tenant Advocates who we train, resource and support have assisted tens of thousands of tenants in all predecessor Tribunals since the…
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Tenant Advocates come together for Network Meeting

Tenant Advocates from across New South Wales recently came together for another successful Network Meeting organised by the Tenants' Union. There were sessions on the new domestic violence…
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Thank you to our volunteers!

Merrilyn and Tina are two of the Tenants' Union Monday Advice Line volunteers. From rent increases, social housing, evictions and sharehousing, our volunteers explain the laws and systems…
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Submission: Review of the National Regulatory System for Community Housing

The Tenants’ Union believes the success of the social housing sector relies on being responsive to need and accountable to tenants who rely on it for secure affordable housing but also whose…
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A tenant's guide to the NSW election 2019

We asked all the political parties 10 key questions about housing in NSW. This guide compiles their answers and compares key tenant demographics for each electorate. Addressing the state’s…
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A tenant’s guide to the NSW Election 2019

This guide is intended as educational information regarding the NSW Election to be held on 23rd March 2019. We acknowledge the tenants of NSW hold diverse political views and support this…
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Lives Turned Upside Down: NSW Renters' Experience of 'no grounds' evictions

This report by the Tenants’ Union of NSW and Marrickville Legal Centre explores the impacts of no grounds evictions. The Tenants' Union of NSW recommends ending no grounds evictions,…
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