Hunter Tenants Advice and Advocacy Service (HTAAS)

 

CONTACT

Phone

(02) 4969 7666

1800 654 504

Hours:

Mon:

9am - 1pm

Tue:

9am - 1pm

Wed:

9am - 1pm

Thu:

9am - 1pm

Fri:

9am - 1pm

Note:

If you can't get through during advice hours please keep trying. Outside of advice hours, you can leave a message.

Contact online

 

ABOUT

What we do: Free telephone advice, information, advocacy, and (where appropriate) representation at the NSW Civil and Administrative Tribunal (NCAT).

Who we can assist: people renting privately through a landlord or Real Estate Agent, tenants in Public and Community housing, tenants renting Caravan Parks, homeowners in Land Lease Communities and residents of Boarding Houses. Our services are available to renters in Newcastle, Lake Macquarie, Port Stephens, Maitland, Cessnock, Singleton, Upper Hunter, Muswellbrook or the Great Lakes areas of Mid Coast Local Government Area.

NEWS

Tenancy law has changed in NSW

After many years of campaigning, NSW renters won some significant improvements to tenancy law over 2024-2026. Find out more...
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Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Joint statement: Reinstate evidence requirements for evictions due to repairs or renovations

On Friday, 20th June, only five weeks after the new rental laws came into effect, ending no-grounds evictions, the NSW government significantly weakened the rules surrounding evictions for renovations/repairs. The NSW Government must commit to reinstating the evidence requirements for landlords seeking to evict a tenant due to significant repairs or renovations, and restore trust in the tenancy reform process— a joint st from the Tenants' Union and our sector partners.
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Spreading the word

The Tenants’ Union is excited to announce that the Law and Justice Foundation of New South Wales has provided us with funding to support the provision of a new suite of resources and a community…
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We're back!

Welcome to the new look Outasite Lite. So much has happened in the world of residential parks since issue 14 was published in December 2013. Sadly, the Park and Village Service (PAVS) is no…
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Research: Survey Report – Affordable housing and the NSW rental market

Early in 2014 the Tenants’ Union conducted a short online survey on Housing Affordability to gauge tenants' experiences and expectations of renting. 580 tenants responded. The most striking…
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Submission: Draft Strata Schemes Management Bill 2014

The Tenants' Union appreciates the opportunity to make submissions on the draft Strata Schemes Management Bill 2014 (NSW) (the draft Bill).
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Submission: Draft Strata Schemes Development Bill 2014

The Tenants' Union recently made comment on the draft Strata Development Bill. We have concerns about the proposed strata renewal process and the impact the process would have on elderly…
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Submission: Senate Economic References Committee Inquiry into Affordable Housing

This submission has two purposes. First, it reviews the current state and recent history of the housing market, with particular attention to the huge inflation in house prices over the past two…
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Report: Snapshot analysis of registrable boarding houses and the roomshare market

The Tenants' Union sought an indication of the extent to which the Boarding Houses Act 2012 applies to the roomshare market, and the extent to which registrable boarding houses in the room-…
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Submission: Social, public, and affordable housing inquiry

The Tenants' Union submission to the Inquiry into Social, Public and Affordable Housing has two purposes. First, it reviews the current state and recent history of the housing market, with…
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Annual Report 2012-2013

The 2012-2013 year saw the board and staff undertake some demanding work to ensure the Tenants’ Union continues in its mission to represent all tenants in NSW, whether they are private renters,…
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Submission: Review of Aboriginal Land Rights Act 1983

Proposed changes to the legislation are aimed at reducing bureaucratic burdens on Local Aboriginal Land Council’s (LALC) and the NSW Aboriginal Land Council (NSWALC). The Tenants' Union is…
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Submission: New Planning System for NSW & Draft Metropolitan Strategy for Sydney to 2031

In this brief submission the Tenants' Union focusses our remarks on the implications of the proposed New Planning System, and the Draft Metropolitan Strategy, for low income households in…
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Submission: Draft public housing tenants support bill and housing payment deduction scheme

The Housing Payment Deduction Scheme would allow, in two circumstances, public housing authorities (‘public housing lessors’) to request the deduction of monies from the social security payments…
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