Central Coast Tenants Advice and Advocacy Service (CCTAAS)

 

CONTACT

Phone

(02) 4353 5515

Hours:

Mon:

11am - 3pm

Tue:

11am - 3pm

Wed:

11am - 3pm

Thu:

11am - 3pm

Fri:

Unavailable

 

ABOUT

Central Coast Tenants Advice and Advocacy Service (CCTAAS) is a free service for Central Coast tenants. We have operated for over 15 years, providing telephone and face-to-face advice, advocacy, and community legal education. We are funded through grants allocated to the Tenants Advice and Advocacy Program, overseen by NSW Fair Trading. Funds are raised from interest received on tenants rental bonds lodged with the Rental Bond Board.

Our services are available to renters in the Central Coast Local Government Area. We also assist tenants in the Lake Macquarie Local Government Area where the postcode is the same as Wyong. The region extends from Gwandalan in the north, down the coast to the Hawkesbury River and its islands in the south, and west to Bucketty and beyond Mangrove Creek. Please note that we do not assist landlords.

CCTAAS is a self incorporated not for profit entity managed by a volunteer Management Committee.

NEWS

Rights on Paper, Eviction in Practice

Vulnerable tenants are often expected to navigate housing problems at the very moment they are least able. At NCAT, vulnerable tenants may present with serious issues such as threatened eviction, rent arrears, access issues, hoarding, unauthorised occupants, failure to attend a hearing, and more. However, in practice, these issues are usually linked to a wide range of other factors, including disability, mental illness, trauma, hospitalisation, cognitive impairment, family violence, lack of support, sudden loss of capacity, and others.
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Tenancy law has changed in NSW

After many years of campaigning, NSW renters won some significant improvements to tenancy law over 2024-2026. Find out more...
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Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Joint statement: NSW Government urged to ease pressure on renting households

A Joint Statement by Tenants’ Union of NSW, Shelter NSW, Housing Action for the Aged Group and the NSW Council of Social Services (NCOSS) 
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Outasite - land lease communities magazine

The Tenants' Union has just published issue 9 of Outasite – our print publication for land lease communities! It has been delivered to mailboxes in communities all over NSW.
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Lessons from USA Mobile Home Parks

In the USA, the equivalent of residential land lease communities (RLLCs) are called mobile home parks. In 2022 the number of residents living in mobile home parks in the USA was more than twenty…
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Sustainable Energy should be an option for all residents

At the Tenants’ Union we are increasingly receiving calls from home owners who are finding roadblocks in the way of switching their homes to renewable energy in the form of rooftop solar panels…
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Crown Land not an excuse to evade rights of home owners

In NSW more than half of the land in the state is Crown Land. It is owned by the NSW State Government. In NSW there are many residential land lease communities which are located on Crown Land.…
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Buyer Beware: home ownership in land lease communities

When someone is buying into a residential land lease community (RLLC) the home purchased is either from the current home owner (vendor/ seller) or from the operator of the community selling a…
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Holding operators to account when on fixed method site fee increases

In our last edition of Outasite we discussed the trend toward fixed method site fee increases. One of the downsides to this method that we highlighted is there is less incentive for operators to…
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Heart Award recognises the work of Sandy Gilbert

Our last edition of Outasite featured an article co-authored by Sandy Gilbert about the impact of the floods on land lease community residents in Tweed Heads and Chinderah. Sandy had set up a…
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Tenants' Union supports event Homes for People, Not Profits: End the Housing Crisis

The Tenants' Union of NSW expresses its support for the Homes for People, Not Profits: End the Housing Crisis event on 17th June organised by Action for Public Housing and the Anti-Poverty…
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Renting and Housing Advocates: ‘NSW Government is Listening'

Renting and housing advocates say the NSW Government is listening and committed to improving the rental system as the government announces the Rental Commissioner will explore further how best…
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Concerns planned reforms to 'end secret rent bidding' will introduce rent auctions

On Friday the Tenants Union of NSW attended hearings for the NSW Parliamentary Inquiry on the Rental Fairness Bill 2023. Along with sector colleagues we raised concerns that planned reforms to…
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Submission regarding Residential Tenancies Amendment (Rental Fairness) Bill 2023

We appreciate and acknowledge the positive intention expressed through the Bill to provide renters with greater transparency during the application process. However, we hold serious concerns…
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