Hunter Tenants Advice and Advocacy Service (HTAAS)

 

CONTACT

Phone

(02) 4969 7666

1800 654 504

Hours:

Mon:

9am - 1pm

Tue:

9am - 1pm

Wed:

9am - 1pm

Thu:

9am - 1pm

Fri:

9am - 1pm

Note:

If you can't get through during advice hours please keep trying. Outside of advice hours, you can leave a message.

Contact online

 

ABOUT

What we do: Free telephone advice, information, advocacy, and (where appropriate) representation at the NSW Civil and Administrative Tribunal (NCAT).

Who we can assist: people renting privately through a landlord or Real Estate Agent, tenants in Public and Community housing, tenants renting Caravan Parks, homeowners in Land Lease Communities and residents of Boarding Houses. Our services are available to renters in Newcastle, Lake Macquarie, Port Stephens, Maitland, Cessnock, Singleton, Upper Hunter, Muswellbrook or the Great Lakes areas of Mid Coast Local Government Area.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Joint statement: Reinstate evidence requirements for evictions due to repairs or renovations

On Friday, 20th June, only five weeks after the new rental laws came into effect, ending no-grounds evictions, the NSW government significantly weakened the rules surrounding evictions for renovations/repairs. The NSW Government must commit to reinstating the evidence requirements for landlords seeking to evict a tenant due to significant repairs or renovations, and restore trust in the tenancy reform process— a joint st from the Tenants' Union and our sector partners.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Briefing: Unreasonable restrictions on children and other occupants in rental housing

Most residential tenancy agreements set a maximum number of persons – including children – who may ordinarily live at the rented premises. The Tenants' Union of NSW 2014 briefing proposes…
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Briefing: Residual Current Devices (RCDs)

In this briefing, the Tenants' Union recommends that Residual Current Devices (RCDs) should be required to be installed in all dwellings. This requirement should be implemented along the…
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Affordability biggest concern

The Tenants’ Union recently wrote to all park residents on the Outasite mailing list to check that it is accurate. We had a great response with 563 people from 163 different parks requesting…
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Terence faced damp and mould in public housing for years

Terence is a tenant of Housing NSW. His property was riddled with damp and mould for years. This exacerbated his health problems and forced him to sleep in a recliner chair in lounge room rather…
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Insights from Jim Allen, Coordinator of Murra Mia Aboriginal Tenants' Service

“If we had walked together side by side as a country, walked together as equals, we would have developed in step with each other.” Jim Allen, Coordinator of Murra Mia Tenants' Advice and…
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Policy paper: Land tax reform for affordable housing

Land tax is an important source of NSW State Government revenue. Land tax also has the potential to improve housing affordability for purchasers and renters, and economic activity generally. Our…
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Tips: Take photos when moving in or out
Tenant Advocate Tom
Tenant Advocate Tom McDonald

Tips: Take photos when moving in or out

Tenant Advocate Tom McDonald gives renters a few tips, including to take photos when you move in and when you move out.
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Electricity: charges and changes

On 1 July 2013 new rules governing the sale of electricity and gas to residential and small business energy customers came into force in NSW. The rules are part of the National Energy Customer…
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Tales from the Illawarra

The Illawarra region on the South Coast of NSW is home to nine residential parks providing accommodation to over 2,000 long term residents. Many are located in an enviable position between the…
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Spreading the word

The Tenants’ Union is excited to announce that the Law and Justice Foundation of New South Wales has provided us with funding to support the provision of a new suite of resources and a community…
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We're back!

Welcome to the new look Outasite Lite. So much has happened in the world of residential parks since issue 14 was published in December 2013. Sadly, the Park and Village Service (PAVS) is no…
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Research: Survey Report – Affordable housing and the NSW rental market

Early in 2014 the Tenants’ Union conducted a short online survey on Housing Affordability to gauge tenants' experiences and expectations of renting. 580 tenants responded. The most striking…
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