Inner West Tenants Advice and Advocacy Service (IWTAAS)

 

CONTACT

Phone

(02) 9559 2899

Hours:

Mon:

9:30am-1pm, 2-5pm

Tue:

9:30am-1pm, 2-5pm

Wed:

9:30am-1pm, 2-5pm

Thu:

9:30am-1pm, 2-5pm

Fri:

9:30am-1pm, 2-5pm

Note:

You can also contact us via the webform at mlc.org.au

Contact online

 

ABOUT

Inner West Tenants Advice and Advocacy Service (IWTAAS) gives free telephone advice to tenants on their rights and responsibilities. When you call our Service you may be asked to leave a voicemail identifying your name, suburb, phone number, whether your matter is urgent or not and short description of the issue. We try to return all calls within 24-72 hours. Alternatively, on our website you can submit an online enquiry and we will get in contact. When we call, it will be from a private number.

Our services are available to renters in the local government areas of Ashfield, Burwood, Canada Bay, Marrickville, and Strathfield. Please note that we do not give advice to landlords.

IWTAAS also provides legal education sessions and lobbies for law reform to help tenants. In particular we want greater protection for people who live as boarders or lodgers, who are some of our communities' most vulnerable people.

IWTAAS is a program of Marrickville Legal Centre.

We encourage you to contact us via our webform at mlc.org.au.

NEWS

Rights & Roofs: TAAS Conference 2025

Tenant Advocates from across NSW came together in Wiradjuri for the annual TAAS Conference.
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Joint statement: Reinstate evidence requirements for evictions due to repairs or renovations

On Friday, 20th June, only five weeks after the new rental laws came into effect, ending no-grounds evictions, the NSW government significantly weakened the rules surrounding evictions for renovations/repairs. The NSW Government must commit to reinstating the evidence requirements for landlords seeking to evict a tenant due to significant repairs or renovations, and restore trust in the tenancy reform process— a joint st from the Tenants' Union and our sector partners.
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Tenancy law has changed in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Submission: Draft Boarding House Act 2012 Regulation

The Tenants' Union of NSW generally supports the draft Regulation, subject to the recommendations and other points discussed below. In addition, we submit that a standard form occupancy…
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Submission: Children and window safety consultation

The Tenants' Union consulted with the Children’s Hospital at Westmead during the development of its report, and has promoted its recommendations as a priority for law reform. We welcome the…
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Submission: Draft standard form occupancy agreement for general boarding houses

The Tenants' Union of NSW supports the draft standard form occupancy agreement for general boarding houses. Subject to three qualifications discussed below, it is a practical, balanced…
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Submission: NSW Fair Trading Review of Regulatory Burden

In this submission, the Tenants' Union is most concerned about the proposals in relation to the 1948 Act. We are strongly of the view that this Act must not be repealed. Hundreds of persons…
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Submission: Strata and community title law reform

This submission is focused on strata government – including by-laws, tenant participation, pets, smoking, and clothes drying; urban renewal – specifically, the housing implications of…
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Annual Report 2011-2012

As a tenant in New South Wales, you are in good company: according to the 2011 Census more than 743,000 households live in rental housing. Read about the Tenants' Union's work for…
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Comment: Boarding Houses Bill 2012

The Tenants' Union of NSW strongly supports the Boarding Houses Bill 2012. The Bill is a much-needed and long-overdue measure of law reform for the NSW boarding house sector and the people…
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Submission on the draft Boarding Houses Bill 2012

The draft Bill is a welcome measure of long-overdue law reform for the boarding house sector in New South Wales. The scope of the reform it seeks to achieve is, however, limited, and there are…
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Submission: Companion Animals Taskforce

The Tenants' Union welcomes the opportunity to make this submission, which is focused particularly on the barriers to companion animal ownership in rental housing. We agree with the…
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Report: Residential Tenancies Act 2010

The Report analyses the way the Residential Tenancies Act 2010 has not affected a significant rebalancing of the landlord-tenant relationship while pointing out improvements in three areas of…
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Briefing: Residential services registration & accreditation

The marginal rental sector serves a valuable role in our housing system, but it is not well-regulated. Unlawful boarding houses – often ordinary houses and flats that have been internally…
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Submission: Review of Residential Parks Act 1998

The Tenants’ Union of NSW (TU) has consulted and participated with the Park and Village Service (PAVS) in the preparation of PAVS’s submission to the NSW Fair Trading review. We are pleased to…
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