Factsheet 08: Access and privacy
As a tenant you have rights under the Residential Tenancies Act 2010 and Residential Tenancies Regulation 2010. This factsheet explains the law in NSW about your right to privacy and the landlord’s right to enter the premises.
You are entitled to ‘reasonable peace, comfort and privacy’ in your use of the premises. The landlord/agent must not interfere with, or cause or permit anyone to interfere with, your peace, comfort and privacy.
Other than as outlined below, the landlord/agent, or another person authorised by the landlord, must not enter the premises.
If the landlord/agent gives you the proper notice (if applicable) and they have a valid purpose, you must allow them to enter. This applies whether or not you are at the premises at the time (see below).
The landlord/agent, or another person authorised by the landlord, can enter the premises at any time with your consent.
The landlord/agent, or another person authorised by the landlord, can enter the premises without your consent and without notice, only:
Except in the case of (e) above, the ‘Limits to entry without consent’ (see below) do not apply.
The landlord/agent, or another person authorised by the landlord, can enter the premises without your consent for certain purposes. See the table below for the number of times entry is permitted and minimum notice periods.
Except as noted in the table, notice does not have to be in writing. If notice is posted to you, the landlord/agent must allow an extra 4 working days for delivery.
|Purpose||Maximum frequency||Minimum notice|
|To inspect the premises||4 times in any 12-month period||7 days written notice each time|
To carry out or assess the need for:
||(none – as required)||2 days notice each time|
|To value the premises||1 time in any 12-month period||7 days notice each time|
|To show the premises to prospective tenants||A ‘reasonable’ number of times in the 14 days before the tenancy agreement ends||‘Reasonable’ notice each time|
|To show the premises to prospective buyers||2 times in any period of a week||
The law does not say what ‘reasonable’ means. A disagreement about what is reasonable can be settled by NCAT.
If you disagree with the landlord/agent about reasonable access, apply to the tribunal for an order to specify or limit the days and times on which the landlord/agent can show the premises.
If you refuse access, the landlord/agent can apply to the tribunal for an order that authorises them or any other person to enter the premises.
The landlord or the agent arranging the sale must try to come to an agreement with you about days and times. When you make an agreement, put it in writing.
You must not unreasonably refuse to agree to days and times for showing the premises – however, you need not agree to more than 2 showings in any period of a week.
The landlord/agent may apply to NCAT for an order to specify the days and times that you must let the premises be shown.
The landlord/agent, or another person authorised by the landlord, must not:
They must, if they can, notify you of the proposed time and date of entry.
A person authorised by the landlord/agent must have written consent from the landlord/agent to enter the premises. If you are at the premises, they must show you this consent.
If you cannot be there, try to arrange for someone to be there on your behalf. People entering the premises when you are not there may be a problem for your insurance. Ask your insurance company about this.
If your goods are stolen or damaged, apply to NCAT for compensation. You must be able to show that your loss due to the conduct of the landlord/agent or other authorised person.
Examples of this include:
Complain to the landlord/agent in writing and demand that they stop breaching your tenancy agreement. Keep a copy of the letter. You can also:
If your complaint is about a real estate agent, tell your landlord about the agent’s behaviour.
See Factsheet 11: NSW Civil and Administrative Tribunal and contact your local Tenants Advice and Advocacy Service for help to make an application.
See Complaining to NSW Fair Trading at www.tenants.org.au/complaining-to-nsw-fair-trading or contact your local Tenants Advice and Advocacy Service.
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The information in this factsheet:
• is intended as guide to the law and should not be used as a substitute for legal advice
• applies to people who live in, or are affected by, the law as it applies in New South Wales, Australia.
© Tenants' Union of NSW