Suggestions and complaints

Suggestions

We welcome suggestions for improvement (or compliments) about this website or any other area of our work. Please address them to any staff member or to the Executive Officer.

  • Phone: 02 8117 3700
  • Email: contact[at]tenantsunion.org.au
  • Web: Please use this form.
  • Address: Tenants' Union of NSW, 201/55 Holt St, Surry Hills NSW 2010.

Complaints

If you are unsatisfied with the standard of service you receive from us:

1. Discuss the problem with the staff member concerned. If you would rather not, or you are unsatisfied with the outcome of the discussion:

2. Contact the Executive Officer (phone 02 8117 3700, or write to Tenants' Union of NSW, 201/55 Holt St, Surry Hills NSW 2010). If you are unsatisfied with the outcome of your contact with the Executive Officer:

3. Write to the Chairperson (c/o Tenants’ Union of NSW, 201/55 Holt St, Surry Hills NSW 2010). If you are unsatisfied with the outcome of your contact with the Chairperson:

4. Write to the Manager, Community and Industry Grants, Fair Trading, Department of Finance and Services, PO Box 972, Parramatta NSW 2124.

Read the TU Client Complaints Policy