Rental Bond Exit Survey launched

Published on 03/12/2019

In NSW we know a lot about how tenancies begin – there are lots of statistics and articles on rents at the beginning. But there's very little on how tenancies end. No government body in Australia is tracking how or why tenancies end – but in NSW we are taking the first step to get this information! This is a great step from NSW Fair Trading.

From this week when you finalise your bond, look out for an email from NSW Fair Trading asking you to participate in a survey about your tenancy. We encourage all tenants to fill out this survey – it is a great opportunity to get new evidence about the way our renting system works at the end of tenancies.

Survey invitations will be sent to all renters, landlords and real estate agents who have finalised an online bond claim. A finalised claim is once either both parties agree on the amount and tell the claim system, or the Tribunal makes an order. The survey invitations are specific to each tenancy and are being sent when a claim is finalised. Each survey only takes a few minutes to complete and will help Fair Trading understand the experience of renters, landlords and agents and provide a balanced view of the renting experience.

While the survey is voluntary, we encourage you to get involved and complete the survey, so look out for it in your inbox after you finalise your bond!

The results from the survey may be published on the NSW Fair Trading website, however your responses will not contain any personal information that can identify you. We will also be looking closely at the data to see if there are any reports or research projects we can run from this data.

If you would like more information about the survey, contact NSW Fair Trading on 13 32 20.


Computer on desk



Renting over the rainbow – survey