Need advice? Contact your local service:
Contact the Tenants' Union
For tenancy advice: Please contact your local Tenants' Advice and Advocacy Service (see the box above). Callers to the Tenants' Union will be referred to their local service. You can also check out our factsheets and other resources.
You can also call the Tenants’ Advice Line on 1800 251 101 (Monday to Friday, 10am-1pm and 2-5pm). The Advice Line is currently prioritising renters in bushfire impacted areas and/or those impacted by COVID-19.
General phone line (not for tenancy advice): 02 8117 3700
Fax: 02 8117 3777
Media enquiries: Contact – media[at]tenantsunion.org.au
Membership enquiries: Contact Anne Coates, Administration Officer on the email or phone number above
Address: Suite 201, 55 Holt Street, Surry Hills NSW 2010
Website feedback: Please use this form
Feedback and suggestions
We welcome suggestions for improvement (or compliments) about this website or any other area of our work. Please address them to any staff member or to the Chief Executive Officer, using the email, phone number, webform, or postal address above.
If you are unsatisfied with the standard of service you receive from us:
- Discuss the problem with the staff member concerned. If you would rather not, or you are unsatisfied with the outcome of the discussion:
- Contact the Chief Executive Officer (phone 02 8117 3700, or write to Tenants' Union of NSW, 201/55 Holt St, Surry Hills NSW 2010). If you are unsatisfied with the outcome of your contact with the Chief Executive Officer:
- Write to the Chairperson (c/o Tenants’ Union of NSW, 201/55 Holt St, Surry Hills NSW 2010). If you are unsatisfied with the outcome of your contact with the Chairperson:
- Write to the Manager, Community and Industry Grants, Fair Trading, Department of Finance and Services, PO Box 972, Parramatta NSW 2124.
You can read the Tenants' Union Client Complaints Policy here.