Transfers of tenancy management – news and analysis

Change Management: Social Housing Management Transfers Program Best Practice Report

Change management report graphic
Between October 2018 and September 2019 the management of more than 14,000 public housing tenancies across nine geographical regions of NSW was transferred from the management of the Department of Family and Community Services (FACS, now the Department of Communities and Justice or DCJ) to ten Community Housing Providers under contracts which last for twenty years. Since affected tenants had no voice or choice in the design or implementation of this program the Tenants’ Union has undertaken the vital task of observing and reviewing its implementation through the lens of tenants’ experience. This report focusses on the experiences of tenants during the transfer period and in the months following transfer.
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Public Housing Transfers

Public housing transfers
In October 2018, FACS Housing commenced their program of ‘whole of location’ transfers to Community Housing Providers with a group of just under one thousand tenancies in the Shoalhaven District transferred to Southern Cross Housing. These are the first of about 14,000 tenancies marked for whole-of-location management transfer over the coming year.
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Tenancy rights for residents of group homes: consultation forums

Tenants' Union of NSW
The NSW Department of Family and Community Services, Ageing, Disability & Home Care is transferring the management of group homes to the non-government sector. As a result of this change, residents of transferred group homes will get a new landlord. Shelter NSW and the Tenants' Union of NSW are collaborating to deliver a number of targeted face-to-face forums in February 2018. It’s important that we hear from those within our community who will be directly affected by the transfer of supported group accommodation.
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Transfer of Tenancy Management from Public to Community Housing

In October 2016 the Government announced the transfer of tenancy management for thousands of tenanted public housing properties from the Department of Family and Community Services (FACS Housing) to registered Community Housing Providers (CHPs). Expressions of interest were called for, and CHPs invited to tender for contracts. The successful tenders have recently been announced, with around 14,000 properties to be transferred to nine CHPs across a number of regions.
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More than bricks and mortar

Robin and Kathy
Robyn Stafford and Kathy Calvert at the launch of Remembering Minto
Robyn Stafford lives in Minto, a suburb in south western Sydney. She has experience as a tenant who has been through a redevelopment process in public housing. She has been active in working alongside other community members to improve tenant outcomes from the redevelopment process. She shares her wisdom in this interview.
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