Factsheet 01: Residential Tenancies Act


PDF Factsheet 01 [PDF]

As a tenant you have rights under the Residential Tenancies Act 2010 and Residential Tenancies Regulation 2010. This factsheet outlines NSW residential tenancies law.

What the Act means for tenants

  • Most residential tenancies in NSW are covered by the Residential Tenancies Act 2010 (‘the Act’)
  • The Act and the regulations set out a standard residential tenancy agreement that gives rights and obligations to landlords and tenants.
  • The Act gives the NSW Civil and Administrative Tribunal (NCAT) power to hear and settle disputes about residential tenancies, including bond disputes.

Who the Act covers

  • Private tenants who have a written or oral residential tenancy agreement
  • social housing tenants, including tenants of Housing NSW, community housing providers and the Aboriginal Housing Office. Social housing providers have certain specific rights and obligations under the Act.

Who/what the Act does not cover

  • Tenants whose main place of residence is a residential park and who are covered by the Residential Parks Act 1998 (see Park and Village Service factsheets)
  • ‘protected’ tenants under the Landlord and Tenant (Amendment) Act 1948
  • residential aged-care or respite-care premises
  • serviced apartments, hotels, motels and backpackers hostels
  • hospitals and nursing homes
  • club premises used to provide temporary accommodation
  • premises used mostly for the purpose of trade, profession, business or agriculture
  • holiday parks occupation agreements
  • retirement village residence contracts
  • refuge or crisis accommodation agreements
  • boarding and lodging agreements (see Factsheet 14: Boarders and lodgers)
  • agreements giving the right to occupy residential premises for no more than 3 months for a holiday.

It also does not apply:

  • where a tenant made an agreement in good faith for the sale, purchase or mortgage of the residential premises
  • where a tenant is a shareholder living in company title premises
  • where a tenancy agreement is part of an equity purchase agreement which gives the tenant an option to buy
  • to most family arrangements.

Your rights under the Act

  • To be given a copy of the residential tenancy agreement, a condition report completed by the landlord/agent and the NSW Fair Trading New tenant checklist
  • to have premises rented to you in a reasonable state of cleanliness and fit to live in
  • to be given rent receipts (unless you pay rent into a nominated bank account)
  • to be offered at least one means of paying the rent for which you do not incur a cost
  • to be given 60 days written notice of a rent increase
  • to have quiet enjoyment and use of the premises – the landlord/agent must not interfere with your possession of the premises
  • to have reasonable peace, comfort and privacy
  • to have reasonable locks and security
  • to have reasonable repairs and maintenance done
  • to be repaid for any urgent repairs that you have paid for – up to $1000
  • to apply to NCAT for orders if the landlord has broken the tenancy agreement
  • to be given written notice of the landlord wanting to end the tenancy agreement
  • to be notified of the change of name and address of the landlord or their agent
  • to refuse the landlord access except in certain circumstances and with proper notice
  • not to be unlawfully evicted.

Your obligations under the Act

  • To fill out the condition report and give the landlord/agent a copy within 7 days
  • to pay rent on time
  • to care for the premises
  • to pay for any damage caused by you or your guests
  • to report the need for any repairs or maintenance
  • not to make alterations or additions without the landlord’s permission
  • not to alter, remove or add a lock or security device without the landlord’s consent (except in certain domestic violence situations)
  • not to use or permit the premises to be used for an illegal purpose
  • not to cause or permit a nuisance
  • not to interfere with the peace, comfort or privacy of neighbours
  • to give correct written notice when you leave
  • to leave the premises in a similar condition to when you rented them, except for normal wear and tear.

Terms of the standard tenancy agreement

The Act says that landlords must use the standard terms set out in the Residential Tenancies Regulation 2010. Many of the terms are the same as those listed above.

The terms of the standard residential tenancy agreement cannot be varied (except for tenancy agreements that are for a fixed term of 20 years or more – contact your local Tenants Advice and Advocacy Service for more information).

If you do not carry out your responsibilities you can be said to have ‘breached’ (broken) term/s of the agreement.

Prohibited terms

Section 19(2) of the Act says: “Terms having the following effects must not be included in a residential tenancy agreement:

  1. that the tenant must have the carpet professionally cleaned, or pay the cost of such cleaning, at the end of the tenancy [unless the cleaning is required because animals have been kept on the premises during the tenancy],
  2. that the tenant must take out a specified, or any, form of insurance,
  3. exempting the landlord from liability for any act or omission by the landlord, the landlord’s agent or any person acting on behalf of the landlord or landlord’s agent,
  4. that, if the tenant breaches the agreement, the tenant is liable to pay all or any part of the remaining rent under the agreement, increased rent, a penalty or liquidated damages,
  5. that, if the tenant does not breach the agreement, the rent is or may be reduced or the tenant is to be or may be paid a rebate of rent or other benefit.”

In addition, the Regulation says:

“A residential tenancy agreement must not contain a term having the effect that the tenant must use the services of a specified person or business to carry out any of the tenant’s obligations under the agreement.”

Inconsistent and prohibited terms are void

A term is void if it is:

  • inconsistent with any term of the standard residential tenancy agreement, or
  • prohibited by the Act or Regulation.

Additional terms

Additional terms may included in the standard residential tenancy agreement if:

  • both you and the landlord agree to them
  • they do not conflict with the Residential Tenancies Act 2010 or any other legislation
  • they do not conflict with the terms of the standard agreement.

If you are unsure about an additional term, get advice from your local Tenants Advice and Advocacy Service or apply to NCAT for an order that the term is invalid.

January 2014

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Further help

The information in this factsheet:
• is intended as guide to the law and should not be used as a substitute for legal advice
• applies to people who live in, or are affected by, the law as it applies in New South Wales, Australia.
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